Cancellation & Refund Policy
This policy applies to school fees paid to Mishri Devi Charitable Trust through this portal. Please read it before paying.
Cancellation
A fee payment cannot be cancelled once it has been submitted to the payment gateway. There is no cooling-off or cancellation window, because the payment settles a fee that has already fallen due under the School's fee schedule.
You are always free notto start a payment: nothing is charged until you complete the transaction on the gateway's page, and closing that page before paying leaves your fee balance untouched.
Refunds
School fees, once accepted, are not refundable. This includes fees paid for a term or session during which the student later withdraws, and fees paid for a service the student chooses not to use.
Refunds are made in one situation only — where the payment itself went wrong:
- Debited but not credited — your account was debited and the payment did not confirm, so no receipt was issued and your fee balance did not reduce.
- Duplicate payment — the same amount was paid twice for the same dues.
- Excess payment— an amount was collected in excess of the dues actually outstanding, through an error on the School's side.
Where the School is satisfied that one of the above has occurred, it may at its discretion adjust the amount against the student's next instalment instead of refunding it, if the parent agrees.
How a refund is made
Approved refunds are returned to the same instrument the payment came from — the same card, bank account or UPI handle. We do not refund to a different account, and we do not refund in cash. Once the School approves and initiates the refund, it is normally credited within 5–7 working days, subject to the processing time of your bank or card issuer.
No charge is deducted from a refund of a failed, duplicate or excess payment — you receive the full amount.
How to raise a refund request
Contact the school office using the details on the Contact Us page, with:
- the student's name and admission number;
- the date, amount and payment mode;
- the order or transaction reference, and the receipt number if one was issued;
- your bank or card statement entry showing the debit.
Please raise the request within 30 days of the transaction, so that it can still be traced with the payment gateway and the bank.
Payments that resolve themselves
A payment that was debited but did not confirm immediately is often settled automatically: the portal re-checks pending orders with the gateway and posts the receipt when the gateway confirms the payment. Before raising a refund request, sign in and check the Fees and Receipts screens — if a receipt has appeared, the payment reached the School and there is nothing to refund.
Last updated: 6 August 2026